❌ Can't Install Unknown Apps
On newer Google TV interfaces,
you must enable Developer Options first. Go to Settings > System > About, find "Android TV OS build"
and click it 7 times until activated.
🔄 Missing Categories in Smarters
If your Live TV or VOD doesn't
load fully, click the 'Refresh' icon on the Smarters Pro dashboard to force a sync with our servers.
💥 App crashes immediately on startup
This is usually caused by
corrupted cache data. Go to your device's Settings > Apps, find the IPTV app, and run a System Cache Clear. If the issue
persists, reinstall the application.
🔄 Live TV is buffering, but VOD works
Live TV requires a constant,
uninterrupted stream of data, while VOD can buffer ahead. Ensure your device is connected via Ethernet. If
you must use Wi-Fi, ensure you are on a 5GHz network close to the router.
⬛ Audio is playing, but the screen is black
This indicates a video codec
compatibility issue. Go to the app's Player Settings and toggle the decoder between Hardware (HW) and
Software (SW). HW decoding is recommended for most modern devices.
📁 VOD (Movies/Series) won't load
Live TV and VOD often stream
from different server ports. If Live TV works but VOD doesn't, your ISP might be blocking the VOD port.
Restart your router or enable a premium VPN to bypass the
block. For a detailed walkthrough, view our Secure VPN Setup Guide for IPTV.
⚠️ "Playlist failed to load" Error
Double-check your credentials.
The Xtream Codes API requires exact case-sensitivity. A very common mistake is having an invisible
trailing space at the end of your username, password, or server URL.